We recommend machine washing our Sheets, Quilt Covers, Bolstercase, and Pillowcases on cool or cold with a mild detergent. Dry on low heat, low tumble, and remove promptly from the dryer.
To prevent wrinkling and creasing you can remove the products while they’re still a little damp and smooth them out, then lay them flat to dry. Read our blog entry for more information!
In a top-loading machine, pouring detergent directly onto the wad of sheet as the water fills, you're taking a big risk that the soap will not dissolve and cause discoloration
Unlike many bedding brands, we don't use any artificial wrinkle-free chemicals in our sheets, so like any 100% cotton products, your sheets will naturally wrinkle. With every wash and continued use, your sheets will wrinkle less and less.
We recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and laying them flat to dry.
Shipping & Return
FREE shipping when you spend RM150.00 and above
If not , GAIAS charge only RM13.60 per purchase for a single consignee
Ready Stock item take 5 -10 Working Days
*Remark shipping about Pillow & Luggage Due to the dimension size of the item will overweight ,for Pillow & Luggage shipping fees will be free when purchase over RM300.Otherwise the shipping fees will charge RM40.00 (Only East Malaysia)
We make exceptional products and fully stand behind their quality. You can return your bedsheet and duvet within 100 days of delivery and receive a full refund in the original payment form. We only ask that you sleep on it for at least 30 days before deciding if it’s right for you.
If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering Gdex, Pgeon and Poslaju return labels exclusively for all returns. GAIAS does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause
We accept returns in any condition within 100 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return.
If your items have been washed or used, they are sent to one of our donation centers.
Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.You will receive a shipping confirmation email with tracking information as soon as your order is on its way. :)
Kindly email your inquiry to email@example.com with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
The goods must be in condition packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
1. Customised/made-to-order goods, special order items, cannot be refunded or exchanged. If delivery has taken place, the refund will exclude delivery charges paid.
2.Curtain item are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
3. Items that have been purchased for more than 100 days.
4. If purchase our Memory Foam Pillow and Fiber Pillow during Sales "Buy 1 Free 1"may not be returned or exchanged, except in the event of a Defect, as defined in the applicable Product.
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term
Free gift with purchase Items must be sent back with your order if your return request is for a refund and is for ALL items originally ordered. If the Free Gift is not returned, the Product value will be deducted from the overall refund due. If you are requesting an exchange there is no need to send back the Free Gift.
GAIAS supports Billplz / Stripe / Paypal Gateway currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely.You will only see the payment page after clicked ‘check out’ button.
You can choose "Bank Deposit" when you check out. Then, send an email to firstname.lastname@example.org to inform regarding your successful payment. Payment details must provide and order ID.
Bank Name : Maybank
Account Name : GAIAS CONCEPT STORE
Account No. : 5514 6306 6962
You can check the status of your order at any time under “My account” section.
If an item is purchased on www.gaiashome.com at full price and goes on sale within 7 days of original order date, we will honor the difference in the form of a one-time use voucher code that can be used on our site.
You can contact us through our contact page! We will be happy to assist you.