FAQS – GAIAS

We recommend machine washing our Sheets, Quilt Covers, Bolstercase, and Pillowcases on cool or cold with a mild detergent. Dry on low heat, low tumble, and remove promptly from the dryer.

To prevent wrinkling and creasing you can remove the products while they’re still a little damp and smooth them out, then lay them flat to dry. Read our blog entry for more information!

Unlike many bedding brands, we don't use any artificial wrinkle-free chemicals in our sheets, so like any 100% cotton products, your sheets will naturally wrinkle. With every wash and continued use, your sheets will wrinkle less and less.

We recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and laying them flat to dry.

West/East Malaysia

FREE shipping when you spend RM150.00 and above

If not , GAIAS charge only RM13.60 per purchase for a single consignee

Ready Stock item take 5 -10 Working Days

*Remark shipping about Pillow & Luggage Due to the dimension size of the item will overweight ,for Pillow & Luggage shipping fees will be free when purchase over RM300.Otherwise the shipping fees will charge RM40.00 (Only East Malaysia)

We make exceptional products and fully stand behind their quality. You can return your bedsheet and duvet within 100 days of delivery and receive a full refund in the original payment form. We only ask that you sleep on it for at least 30 days before deciding if it’s right for you.

Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering Gdex, Pgeon and Poslaju return labels exclusively for all returns. GAIAS does not accept returns on international purchases. We apologize for any inconvenience this may cause

We accept returns in after wash condition within 100 days of purchase(not eligible for broken,stain &sweat pot or vandalism sheet).We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return.

If your items have been washed or used, they are sent to one of our donation centers.

Kindly email your inquiry to hello@gaiashome.com with the subject “Return Item”. We will assist you as soon as possible.

Please allow 7 working days for your inquiry to be processed.

To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

The goods must be in condition packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.

1. Customised/made-to-order goods, special order items, cannot be refunded or exchanged. If delivery has taken place, the refund will exclude delivery charges paid.

2.Curtain item are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.

3. Items that have been purchased for more than 100 days.

4. If purchase our Memory Foam Pillow and Fiber Pillow during Sales "Buy 1 Free 1"may not be returned or exchanged, except in the event of a Defect, as defined in the applicable Product.

5.If any sheet /duvet or item in conditiom of broken, stain & sweat pot or vandalism issue all not eligible for return.

GAIAS supports IPay88/ eWallet/ Billplz / Atome / Paypal Gateway currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely.You will only see the payment page after clicked ‘check out’ button.

Sheet

Shipping & Return