We recommend machine washing our Sheets, Quilt Covers, Bolstercase, and Pillowcases on cool or cold with a mild detergent. Dry on low heat, low tumble, and remove promptly from the dryer.

To prevent wrinkling and creasing you can remove the products while they’re still a little damp and smooth them out, then lay them flat to dry. Read our blog entry for more information!

In a top-loading machine, pouring detergent directly onto the wad of sheet as the water fills, you're taking a big risk that the soap will not dissolve and cause discoloration

West/East Malaysia 

FREE shipping when you spend RM150.00 and above 

If not , GAIAS charge only RM13.60 per purchase for a single consignee

Ready Stock item take 3 - 5 Working Days 

*Remark shipping about Pillow & Luggage Due to the dimension size of the item will overweight ,for  Pillow & Luggage shipping fees will be free when purchase over RM300.Otherwise the shipping fees will charge RM40.00 (Only East Malaysia)

We make exceptional products and fully stand behind their quality. You can return your item within 100 days of delivery and receive a full refund in the original payment form. If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering Gdex, Pgeon and Poslaju return labels exclusively for all returns. GAIAS does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause

We accept returns in any condition within 100 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return. 

If your items have been washed or used, they are sent to one of our donation centers. 

Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.You will receive a shipping confirmation email with tracking information as soon as your order is on its way. :) 

Kindly email your inquiry to hello@gaiashome.com with the subject “Return Item”. We will assist you as soon as possible. 

Please allow 7 working days for your inquiry to be processed. 

To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

Please allow a minimum of 14 working days from the date we receive your return package. 

Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term

GAIAS supports Billplz / Stripe / Paypal Gateway currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely.You will only see the payment page after clicked ‘check out’ button.  

You can choose "Bank Deposit" when you check out. Then, send an email to hello@gaiashome.com to inform regarding your successful payment. Payment details must provide and order ID.

Bank Name : Maybank

Account Name : GAIAS CONCEPT STORE

Account No. : 5514 6306 6962 

You can check the status of your order at any time under “My account” section.